Bilingual Leasing Agent
Savannah, GA
Full Time
Entry Level
The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations for all prospects, applicants and residents.
- Leasing Associates handle the signing of leases, and act as a landlord for property owners
- Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
- Greet and qualify prospects professionally using guest cards in our Lead Management Software
- Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
- Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
- Community Manager approval and follow up with applicants on their status
- Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
- Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
- Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e
- Projects a favorable image of the community to achieve property objectives and public recognition
- Focuses on securing resident retention in ways such as planning resident functions (i.e
- parties, contests, etc.); attend after hours functions and participate as a host as needed
- Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
- Attends weekly and daily goal setting meetings as appropriate
- Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
- This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
- The office is an open setting which may include bright lights, constant noises and distractions
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